Frequently asked questions

Most people have questions when shopping online. Here we try to answer the most common questions about shopping at Not Only Ogres.

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Do you ship outside the USA?
Yes, we ship all over the world but to our customers in the European Union we recommend our European or Swedish stores instead.

How long will it take to receive my order?
All our products are produced at the time of ordering and It takes about 2-7 business days to prepare your selected products for shipping. The delivery times are dependent on distance, and the shipping method you chose. For detailed information see the table at our shipping page.

How can I know which size fits the best?
You can check our size guide. Each product also has its own size chart.

What is your return and exchange policy?
You have the right to withdraw from your purchase and return any unwanted products within 14 days of receiving the products you ordered. For more information regarding returns see our separate information.

Will I have to pay and additional customs fees or sale tax?
If you are a Californian resident all your purchases will be subject to Californian sales tax of 7.5%. The tax will be added on top of the price.

If you live outside of the USA your orders may incur customs fees and sales tax, depending on destination country. The fee may vary depending on your order value, country limits, and other factors. Your yourself are responsible for paying these fees.

How can I contact you?
You can contact us using the contact form on on this website.

How do I pay for my order?
All payments are processed through a secure encrypted connection. You can pay by either American Express, MasterCard or Visa.

How do I care for my t-shirt?
Not Only Ogres’ t-shirts and other apparel should be washed inside out, in cold water and tumbled dry on low heat. For more specific instructions, please refer to the washing instructions printed on each shirt’s care label.

How is your apparel made?
All of our designs are printed using direct to garment (DTG) printing technology and eco-friendly, water based inks. Our technique gives the t-shirt a softer, more comfortable feel compared to traditional screen print but it is just as durable. When you receive your t-shirt it might have a slight off-white residue from the special solution we use for printing. This is normal and nothing to worry about. The residue will come off after the first wash cycle.

Where is Not Only Ogres located?
Not Only Ogres is located in Järfälla just north of Stockholm, Sweden.

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