Returns

When you buy something from us you have the right to return the products within 14 days from the day you received them. Here we tell you how.

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You have the right to withdraw from your purchase or return any product bought from Not Only Ogres’ online store within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you receive the purchased items, or in case the delivery of your order is split into several deliveries 14 days from the day on which you receive the last items of your order.

To exercise the right of withdrawal, you must inform us before you return any products by using the online form provided by us. We will then inform you on how to return the goods and what return address to use. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from your purchase, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), no later than 14 days from the day on which we are informed about your decision to withdraw from your purchase. We may however withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you withdraw from your purchase, you shall send return the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the purchase to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the cost of returning the goods.

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